Shipping policy
Welcome to MOLLY ON THE SKY
Thank you for choosing MOLLY ON THE SKY. We’re dedicated to making your shopping experience smooth and dependable, from the moment you place your order to the time it arrives at your doorstep. Please review the Shipping Policy below for important information about order processing and delivery.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin carefully preparing your items for shipment.
Processing Time
1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed outside regular business hours will be processed on the next available business day.
- During holidays, promotional events, or peak shopping periods, processing times may be slightly longer.
- Each order is carefully inspected before dispatch to help ensure product quality and order accuracy.
Shipping Methods & Rates
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $59.99 | $9.00 |
| Free Standard Shipping | $60.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping fees are automatically calculated during checkout based on your order.
Order Tracking
After your package has been shipped, you will receive a confirmation email with your tracking information.
Tracking updates generally become available within 24–48 hours after the carrier scans your package.
You may also track your shipment at:
If you have any questions about your shipment or tracking status, please feel free to contact our Customer Support Team.
Shipping Information
To help ensure your order reaches you successfully, please keep the following in mind:
- Please carefully verify your shipping address before completing your order.
- Shipping addresses cannot be changed once an order has entered processing.
- Orders containing multiple products may be shipped separately depending on inventory availability.
- Shipping carriers are selected according to the destination and available logistics services.
- We currently do not deliver to APO, FPO, or DPO military addresses.
Shipping Delays
While we make every effort to process and ship orders promptly, unexpected delays may occasionally occur due to circumstances outside our control, including:
- Severe weather conditions
- Customs inspections
- Transportation disruptions
- Public holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Unexpected carrier delays
We truly appreciate your patience and understanding if a delivery takes longer than expected.
Lost or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
To help us investigate the situation, please provide:
- Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item, if applicable
Our support team will work closely with the shipping carrier to investigate the issue and help resolve it as promptly as possible.
Customs & Import Charges
International orders may be subject to customs duties, VAT, taxes, or other import fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Business Address
The address below is provided for business correspondence only and is not our return warehouse or return address.
Please contact Customer Support before returning any merchandise so that we can provide the correct return instructions.
Contact Us
MOLLY ON THE SKY
Business Address
2101 W 41st St
Sioux Falls, SD 57105
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding shipping or delivery, please contact hello@mollyonthesky.com. Our Customer Support Team will respond within 24–48 business hours.
MOLLY ON THE SKY — Carefully prepared, thoughtfully shipped, and made to arrive with you.
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